FAQs
Get answers to your industrial water filtration questions
Explore our FAQs page to find answers to commonly asked questions about our industrial water filtration products, services, and company. Our FAQs are organised by topic for your convenience, so you can easily locate the information you’re seeking.
This could mean you don’t have a carbon filter on your system, carbon filters are used to remove colour, taste and odour. We would recommend checking what filters you have installed and getting in touch with our team.
This could mean a variety of different things; we would recommend restarting your JUDO system. If the Alarm persists, please call us on 1800 656 771 and one of our service technicians will talk you through the next steps.
This means your UV needs a new lamp immediately.
Depending on the application and the corrosiveness of the water, wear and tear can happen quickly and may require changing every 2 years, or you may not have to change it for much longer. We would recommend checking the condition of your screen every 3-5 years.
We recommend servicing your Judo filter with the Spare Parts kit every 12 months.
We recommend replacing your UV Lamps every 12 months.
If your existing water filtration system is failing to meet compliance standards, the best course of action depends on the specifics of your situation. Typically, each case requires individual assessment to ensure sustained compliance. In our experience, replacing non-compliant systems with correctly designed and installed ones is often necessary to achieve long-term compliance.
For healthcare Reverse Osmosis (RO) water pipework, suitable materials include stainless steel as well as certain types of plastic such as Pex and PVDF. These materials are commonly used in hospitals due to their compatibility and suitability for RO water systems.
AS5369:2023 stipulates that monthly testing for TVC should be conducted for the first 12 months of your system being installed. The Standard states that endotoxin testing should be conducted annually, with the frequency adjusted according to the test results.
Our recommendation is to adopt a rigorous water testing regime with monthly water testing for both TVC and Endotoxin for the first 12months. Based on the performance trends, adjust only the frequency of Endotoxin testing. Monthly TVC testing will help you to set the disinfection frequency. It is important to remember that disinfection of an incorrect design of RO unit may elevate Endotoxin level.
Read the following articles for further information
- Assess the current and future needs of the facility – Understand the size of the facility to ensure the system is appropriately sized. Consider existing infrastructure and any plans for future expansion.
- Check references of the provider – Look for examples of compliant systems that the provider has implemented successfully in operations.
- Understand municipal water quality – Consider the quality of the water supply provided by the municipality to ensure compatibility with the filtration system.
- Evaluate methods for long-term microbial compliance – Determine the strategies and technologies that will be employed to maintain microbial compliance over time
This includes obtaining data on municipal water quality, identifying the type and quantity of equipment that utilises purified water, and understanding usage patterns. By incorporating these details, a system compliant with AS5369 standards can be effectively designed.
If you’re in contract, we have a 30 minute call back response time and a 4 hour turnaround for attending on site.
Southland Service team can usually book a site visit for preventative maintenance in around 1 week
Southland’s lead times depend on the spare part but typically it is 2-3 days
The following products are Watermarked
- Judo range automatic filters
- SKAN UV Filters
Southland have stock in Brisbane, Melbourne, Sydney and Tasmania
Southland Filtration is a leading Australian provider of commercial water filtration solutions. We’ve been helping businesses since 1995 with a focus on quality, custom solutions, and reliable service. We work with businesses and organisations in Australia and New Zealand to address their unique water challenges and maintain the highest standards.