Privacy Policy

SOUTHLAND FILTRATION – PRIVACY POLICY

Southland Filtration privacy policy will help You understand how Southland filtration uses and protects the data You provide to us when You visit and use our website and service and it tells You about Your privacy rights and how the law protects You.

We are bound by the National Privacy Principles contained in the Commonwealth Privacy Act 1988 (subject to any exemptions that apply to us under that Act).

We may, from time to time, review and update this privacy policy, including taking account of new or amended laws, new technology and/or changes to our operations. All personal information held by us will be governed by the most recently updated policy.

This Privacy Policy was last updated on 18 April 2024.

DEFINITIONS:

In this policy, “us”, “we”, or “our” means Southland Filtration Pty Ltd, the owners of this website.

“You” or “Your” means the individual accessing or using the service, or the company, or other legal entity on behalf of which such individual is accessing or using the service, as applicable.

1. INFORMATION WE COLLECT:

Personal information we may collect about You to provide and improve the service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

The personal information we collect falls into four categories: contact details, usage data/click trails, activity history, and publishable content.

Contact details are collected as supplied by You from time to time, they are not limited to Your Name, Email, Company, Phone number. We do not personally store usable credit card information. Where a record is required, we entrust credit cards to our payment gateway and store only the last few digits and expiry date of Your credit card solely for purposes of identity confirmation and forewarning of expiry.
Usage Data/ Click trails record the paths taken by visitors through the website. This is automatically collected when using the website.
Activity History consists of orders, enquiries, votes submitted via the website, or offline contact You have with us such as phone calls.
Publishable content consists of comments or other submissions of content You would like us to publish on our website.

2. HOW WE COLLECT IT:

Contact details and publishable content are collected when supplied by You either via the website or direct to us by other means.

Click trails/ Usage Data are recorded by our servers as each request reaches the website. This includes but is not limited to:

The browser type and version You are using.
The page You visited.
The date and time of Your visit.
Unique device type identifiers.
Your IP address.
The address of the website that referred You to ours.
The addresses of pages accessed, and any documents downloaded.

Click trails can be correlated over time using ‘cookies’ as outlined in section 6. In most cases click trail data is not directly individually identifiable.

Activity history is recorded whenever You undertake an activity such as submit an enquiry, make a comment, vote on an abject, and may additionally be recorded by us when You contact us offline.

3. WHY WE COLLECT IT AND HOW WE USE IT:

To provide and maintain our service, including to monitor the usage of our service.

To manage Your account and access different functionalities of the Service that are available to You as a registered user.

Publishable content is collected and republished where applicable in order to enable a two-way conversation in public between us and our visitors.

We collect Your personal contact details and activity history:

To contact You by email, phone, telephone call, SMS or other equivalent forms of electronic communication regarding updates or informative communications related to the functionalities, products or contacted services.
To respond to requests or queries You raise.
To confirm Your identity.
To fulfill orders made by You.
To provide You with news, special offers and general information about other goods, services and events we offer that are similar to those that You have already purchased or enquired about unless You have opted not to receive such information.
We may share, or Your information may be accessible to, Our business partners to provide our service to you, to offer You certain products, services or promotions.
For other purposes: we may use your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, marketing and Your experience.

We collect Click trail /usage data:

To measure and monitor the performance of our website.
To estimate interest in our products and services.
To refine and update our website’s content.
To monitor our website for violations of the terms of use or any applicable laws by visitors.

4. HOW WE DISCLOSE IT:

We may disclose Your personal information to third parties, and You consent to us disclosing Your personal information to third parties, under the following circumstances.

As part of a sale of all or part of our business.
When explicitly authorised to do so by Yourself at the time You supply the information.
As required or authorised by any applicable law.
As required for processing of credit card payments by Internet Payment Gateways and Merchant Facilities.
As part of any investigation by us into You or Your activity on our website (including to your Internet Service Provider or network administrator.)
If we have reason to believe that You have committed a breach of any of our terms of use or have been otherwise engaged in any unlawful activity and we reasonably believe that disclosure is necessary (including to the Police or any other enforcement body, or to Your Internet Service Provider or network administrator)
To lessen or prevent a serious threat to a person’s health or safety.

5. PUBLISHABLE CONTENT:

When You submit content to us for publication (including but not limited to comments, testimonials, votes, or forum posts) You assign us a transferrable, perpetual right to publish and/ or commercially exploit said content without limitation. You also warrant in submitting such content that the content is owned or produced by You or You otherwise have permission to assign publication rights to us. Publication rights do not extend to fields specifically marked as private ( eg: Your email address), except in cases of clear violations of our terms of use.

Content submitted by You for publication may be disclosed to all visitors of our website, and /or republished on other websites at our discretion.

If You provide personal information either of Your own or of any third party as part of publishable content, You warrant that You have permission to publish said information and indemnify us against any consequences resulting from the publication of said information.

If You find Your personal information published on our website without Your consent, please contact us immediately as outlined in section 11.

6. COOKIES:

Cookies are electronic tokens containing small amounts of information that are passed between a web browser and server. They are used to maintain session state between pages or to retain information between visits if you return to the website later.

We use cookies to correlate passive activity tracking data as well as to authenticate supply of information such as enquiries, comments, and votes to minimise malicious or spam traffic.

7. OPTING IN AND OUT:

You may opt out from the correlation of passive activity data by turning off cookies in Your browser. Please note however that disabling cookies may result in a reduction of available functionality on our site including but not limited to the loss of the ability to post comments and vote on content.

When You supply us with Your email address You may be asked to opt in to receive marketing information by e-mail or other means.

You will be given the opportunity to opt out from receiving further communications from us in accordance with this policy each time we send You information for which You have opted in. This comes in the form of an ‘unsubscribe’ link, generally in the footer and /or header of each email.

If you receive any communication purporting to relate to us or our products or services that You believe has been sent to you other than in accordance with this policy, or in breach of any law, please contact us immediately as outlined in section 11.

8. INFORMATION MANAGEMENT AND SECURITY:

With the exclusion of information supplied for publication (as outlined in section 5), we will take all reasonable steps to ensure that the personal information we hold is not lost, misused, or inadvertently provided to unauthorised third parties, including by means of firewalls, password locking, truncation of credit card data, encryption of data in transit, and secured servers.

You acknowledge that the security of communications sent by electronic means cannot be guaranteed. You provide information to us via the internet at Your own risk. We cannot accept responsibility for misuse or loss of, or unauthorised access to Your personal information where the security of information is not wholly within our control.

You must ensure the security and confidentiality of any username and / or password used by Yourself to access this website. You agree that You will be held responsible for all activities which occur under Your username and password (including but not limited to publication of illegal or defamatory material or any other unlawful activity, or unauthorised charging of Your credit card).

You agree that we are not responsible for the privacy or security practices of any third party and that the collection and use of Your information by third parties may be subject to separate privacy and security policies.

If You suspect any misuse or loss of, or unauthorised access to Your personal information, please contact us immediately as outlined in section11.

9. LINKS TO OTHER WEBSITES

Our Service may contain links to other websites that are not operated by Us. If You click on a third-party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy policy of every site You visit.

We have no control over and assume no responsibility for the content, privacy policies or practices of any third-party sites or Services.

10. GAINING ACCESS TO YOUR INFORMATION:

You have the right (excluding exceptions outlined in the Privacy Act) to seek access to and update or correct the personal information we hold about you. If you make an access request, we will ask you to verify your identity. We may charge a fee to cover the costs of meeting your request.

If you would like to seek access to personal information we hold about you, you can contact us as outlined in section 11.

11. HOW TO CONTACT US:

If You have any questions or complaints about how we collect, use, disclose, manage, or store Your personal information, or would like to request access or changes to the information we hold, please contact us.